1. Introduction
IoT Connect Center ("we", "our", "us") provides enterprise IoT connectivity solutions including device onboarding, multi-protocol communication, real-time fleet monitoring, and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect information when you access our website, platform, APIs, or any of our connectivity services.
By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Account Information
When you register for our connectivity platform, we collect your name, email address, company name, job title, and billing information. This information is necessary to provision your account, configure device connectivity, and manage your subscription.
2.2 Device and Connectivity Data
Our platform processes data transmitted by your IoT devices, including device identifiers, protocol metadata (MQTT topics, HTTP headers, CoAP options), telemetry payloads, connectivity status, firmware versions, and network diagnostics. This data is collected solely to deliver our connectivity services, including device onboarding, protocol translation, fleet monitoring, alerting, and analytics.
2.3 Usage Data
We collect information about how you interact with our platform, including pages visited, features used, API calls made, dashboard configurations, and alert rules created. This data helps us improve our connectivity services and user experience.
2.4 Log Data
Our servers automatically record information when you access the platform, including IP address, browser type, operating system, referring URLs, timestamps, and request details. This data is used for security monitoring, troubleshooting, and service optimization.
3. How We Use Your Information
We use collected information to:
- Provision and maintain your IoT connectivity services
- Onboard devices, translate protocols, and route telemetry data
- Generate real-time dashboards, alerts, and analytics reports
- Process firmware updates and device configuration changes
- Provide technical support and respond to service inquiries
- Monitor platform security and detect anomalous device behavior
- Improve service reliability, performance, and feature development
- Send service notifications, maintenance alerts, and account updates
- Comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We do not sell your personal information or device data. We may share information with:
- Infrastructure providers: Cloud hosting and content delivery partners that process data on our behalf to operate the connectivity platform
- Integration partners: When you configure integrations (e.g., AWS IoT, Azure IoT Hub, webhook endpoints), data is transmitted to those destinations as directed by you
- Legal requirements: When required by law, regulation, legal process, or governmental request
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of all data in transit using current transport layer security standards
- Encryption of data at rest using strong encryption algorithms
- Mutual TLS (mTLS) support for device-to-platform authentication
- Role-based access control (RBAC) with granular permissions
- Continuous security monitoring and anomaly detection
- Regular third-party penetration testing and vulnerability assessments
- Multi-region infrastructure with geographic redundancy
6. Data Retention
We retain account information for the duration of your active subscription and for a reasonable period afterward for legal and operational purposes. Device telemetry data is retained according to the retention policy configured in your account settings. You may request data export or deletion at any time by contacting our support team.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Export your data in a portable format
- Object to or restrict certain processing activities
- Withdraw consent where processing is consent-based
To exercise any of these rights, contact us at support@iotconnect.center.
8. Cookies and Tracking
Our platform uses essential cookies required for authentication, session management, and security. We do not use third-party advertising trackers. Analytics cookies, if enabled, are used solely to improve platform performance and are not shared with external parties.
9. International Data Transfers
Our connectivity infrastructure operates across multiple geographic regions. When your data is processed in a region outside your jurisdiction, we ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements with our infrastructure providers.
10. Children's Privacy
Our Services are designed for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a notice on our platform. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: